1. What is your minimum order quantity (MOQ)?
Our MOQ starts from 100 pieces per style. For larger orders, pricing becomes more flexible.
2. How long does it take to receive a sample?
We offer fast sampling service, and most samples can be delivered within 7 business days.
3. Can I request different sizes or colors in one order?
Yes, we support size and color variations in the same order—just specify your requirements.
4. What fabrics do you offer?
We offer a wide range including organic cotton, recycled polyester, nylon-spandex blends, and eco-friendly materials.
5. Do you support private label and branding?
Yes, we provide full private label services: custom labels, hang tags, packaging, embroidery, and screen printing.
6. How do I send you my design files?
You can upload design files in JPG, PNG, PDF, or AI format when submitting your inquiry or send them by email.
7. How do you ensure product quality?
We implement an 8-step inspection process using AQL 1.5 standards and real-time monitoring with our intelligent system.
8. Can you produce activewear and sportswear?
Absolutely—Leiva specializes in activewear including leggings, sports bras, hoodies, tracksuits, and performance outerwear.
9. What are your lead times for bulk orders?
Bulk production typically takes 15–35 business days after sample approval, depending on complexity and quantity.
10. Do you offer packaging customization?
Yes—we offer custom packaging options including eco-friendly materials, printed bags, and retail-ready packaging.
11. What payment terms do you accept?
We usually require a 30–50% deposit to start production, with the balance due before shipment via bank transfer.
12. Which shipping methods are available?
We work with major logistics providers and offer sea, air, and express shipping options based on your delivery needs.
13. How do you handle rush orders?
Our fast-track production line and flexible scheduling allow us to accelerate manufacturing for urgent orders.
14. Can you provide tech pack or pattern-making assistance?
Yes, our design team can help refine tech packs, grading, pattern making, and fit optimization.
15. Are you compliant with environmental standards?
We use OEKO-TEX® and BLUESIGN® certified fabrics, plus biodegradable packaging to minimize environmental impact.
16. What custom printing methods do you offer?
We offer screen printing, digital printing, heat transfer, embossing, tie-dye, and advanced bonding techniques.
17. Do you provide fabric swatch samples?
Yes, fabric swatches are available upon request and can be sent by courier for your approval.
18. How do you manage intellectual property protection?
We sign copyright protection agreements and strictly protect client-provided designs and materials.
19. Can I brand my garments for resale?
Yes, we support full private labeling, including custom hangtags, labels, and packaging suitable for retail.
20. What is your return and refund policy?
Custom orders cannot be returned. Defective items reported within 7 days are eligible for repair, replacement, or refund.
21. Do you offer wholesale discounts?
Pricing becomes more favorable as quantity increases. Contact us directly for tiered pricing schedules.
22. Can I visit your factory?
Yes, we welcome factory visits by appointment to show our facilities and quality control processes.
23. How do you handle defective or damaged goods?
Defect claims must be submitted within 7 days. We offer repair, replacement, or refund based on inspection results.
24. Do you support ethical labor practices?
Yes, we are BSCI B-level certified and adhere to fair labor standards and safe working conditions.
25. What does a typical production process look like?
It includes design confirmation, sampling, fabric sourcing, bulk cutting & stitching, quality control, and final packaging & shipping.
26. Can I customize packaging inserts or hang tags?
Yes, we offer custom inserts, hang tags, labels, and packaging tailored to your brand requirements.
27. How do I schedule production updates?
We provide production updates via email or WhatsApp throughout the project—from sampling to final shipment.
28. Do you offer multi-color prints on garments?
Yes, we support multi-color designs with high-quality screen printing and digital printing options.
29. What is the minimum fabric order quantity?
Fabric MOQ depends on material type; we typically require 100–300 m per color, but can adjust based on agreement.
30. How do I get a quote?
You can fill in the request form, email us, or contact our sales team directly to receive a personalized quote.
